Terms and Conditions
Welcome to AeroTrust Agency. These Terms and Conditions ("Terms") govern your access to and use of mail forwarding, mail scanning, virtual address services, and related offerings provided by AeroTrust Agency ("we," "us," or "our"). By accessing or using our services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our services.
1. Acceptance of Terms By using our services, you affirm that you are of legal age to enter into this agreement and that you agree to be bound by these Terms. If you are using the services on behalf of an organization, you represent that you have the authority to bind that organization to these Terms, and in such case, "you" or "your" will refer to that organization.
2. User Responsibilities and Conduct As a user of AeroTrust Agency's services, you agree to:
Provide Accurate Information: Provide accurate, current, and complete personal and contact information, including your forwarding address. You must promptly update this information if it changes.
Compliance with Laws & Regulations: Comply with all applicable local, national, and international laws and regulations related to mail handling, forwarding, and customs. This includes, but is not limited to, laws pertaining to money laundering, fraud, hazardous materials, and prohibited goods.
Prohibited Items: Not use our services to receive, store, or forward any illegal, hazardous, dangerous, perishable, or otherwise prohibited materials, as defined by postal regulations (e.g., USPS, Royal Mail, SingPost, etc.), customs authorities, or AeroTrust Agency's internal policies. We reserve the right to open and inspect any mail or package for security, safety, or legal compliance reasons, and to refuse service for any item deemed problematic.
Mail Content Responsibility: You are solely responsible for the contents of your mail and packages received through our service. AeroTrust Agency is not responsible for validating the legality, accuracy, or nature of the mail's contents.
Timely Instructions: Provide timely and clear instructions for the handling of your mail (e.g., scan, forward, shred). If no instructions are received within [Specify days, e.g., 30 days], AeroTrust Agency reserves the right to dispose of mail or packages.
Forwarding Costs: Be responsible for all postage, shipping, customs duties, taxes, and other charges associated with the forwarding of your mail and packages.
Account Security: Maintain the confidentiality of your account credentials and be responsible for all activities that occur under your account.
Not Misrepresent: Not use the AeroTrust Agency address to misrepresent your business or personal identity, or for any fraudulent or deceptive purposes.
Cooperation: Cooperate fully with AeroTrust Agency in the provision of services, including responding promptly to inquiries.
3. Payment Terms
Subscription fees for AeroTrust Agency's services are charged automatically on an annual basis. By subscribing, you authorize us to charge your designated payment method for the applicable annual fee. Payment methods accepted will be specified during your subscription setup. You are responsible for all applicable taxes associated with your use of our services. Services may be suspended or terminated if automatic payments are unsuccessful or if any outstanding fees are not paid in a timely manner.
4. Refund Policy All sales of services provided by AeroTrust Agency are final. Once a service fee has been paid and access to our services, resources, or assistance has been granted or made available to you, either partially or in full, no refunds will be issued. This policy applies regardless of whether you ultimately use the services, find an alternative solution, change your mind, or are dissatisfied with the service after accessing or using it. By proceeding with payment, you acknowledge and agree to this no-refund policy.
Exception for Genuine Billing Errors: The only exception to our no-refund policy is in the case of a genuine billing error made by AeroTrust Agency. A "genuine billing error" is strictly defined as an accidental overcharge or duplicate transaction that demonstrably resulted from our system or processing mistake.
Examples of genuine billing errors include, but are not limited to: duplicate charges, incorrect amounts charged, or a clear system glitch overcharge.
What Does NOT Constitute a Genuine Billing Error? The following situations are not considered genuine billing errors and are not eligible for a refund: your decision to no longer use our services, misunderstanding of service scope (where clearly outlined), dissatisfaction after access/use, failure to use the service, or issues from your technical setup.
Reporting a Genuine Billing Error: If you believe a genuine billing error has occurred, you must notify AeroTrust Agency in writing within seven (7) calendar days of the date of the disputed charge. Email admin@aerotrustagency.com with the subject "Billing Error Dispute - [Your Name]", including full details of the charge and error.
Error Investigation and Resolution: Upon notification, AeroTrust Agency will investigate. Our determination as to whether a genuine billing error occurred will be at the sole discretion of AeroTrust Agency, and our decision in this regard will be final. If a genuine error is confirmed, a refund for the erroneous amount will be processed to the original payment method within ten (10) business days.
5. Intellectual Property
All content on the AeroTrust Agency website, including text, graphics, logos, images, as well as the structure, selection, and arrangement thereof, and the underlying software and processes used to deliver our services, are the property of AeroTrust Agency or its licensors and are protected by intellectual property laws.
You are granted a limited, non-exclusive, non-transferable license to access and use our website and service portal solely for the purpose of managing your mail and services. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of our intellectual property without our prior written consent. Your mail content remains your property.
6. Disclaimer of Warranties OUR SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. AEROTRUST AGENCY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE.
While AeroTrust Agency commits to exercising reasonable care and diligence in handling your mail and maintaining the confidentiality of its contents, we do not warrant that our services will be uninterrupted, secure, accurate, or error-free, or that defects will be corrected. We do not guarantee that all mail will be scanned or forwarded without error, delay, or loss, as these processes involve reliance on external postal carriers, technological systems, and human intervention. We are ultimately not responsible for any loss, damage, or delay of mail or packages once they are tendered to postal or courier services, or due to events beyond our reasonable control.
7. Indemnification
You agree to indemnify, defend, and hold harmless AeroTrust Agency, its affiliates, officers, directors, employees, agents, and licensors from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms, your use of the services, or the contents of your mail or packages handled through our services.
8. Termination We may terminate or suspend your access to all or part of our services immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms, engage in unlawful activities, or if your account becomes inactive for a prolonged period. Upon termination, your right to use the services will immediately cease.
Upon termination, you are responsible for providing a valid forwarding address within 30 days to receive any remaining mail. Mail not claimed or forwarded within this period may be disposed of, returned to sender, or handled as required by law, at your expense.
9. Changes to Terms
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our services after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the services.
10. Special Country or Territories mail forwarding rates might defer due to additional charges.
